General FAQ

From Personal Effects, Gifts and Sample Parts to Hazardous and Non-Haz chemicals, we send anything individuals or businesses need to ship across the globe. Due to custom regulations certain items cannot be sent. Please make sure you check the

Prohibited Items List

The Know Your Customer (KYC) from is a one-time standard requirement from the custom authorities of India. The KYC from is basically any form of document that will help authenticate the shipper’s identity, be it an individual or a company. If you are unable to provide us with at least 2 forms of valid identification either during the booking process or at the time of the pick up, we will be forced to refuse shipment.
We open and inspect the contents of your shipment at the warehouse to make sure they are within the acceptable items for carriage and do not violate our terms of use. It also helps ensure that we don’t encourage any shady business!
Try using a regular bathroom weighing scale for a good approximation. You can stand on it with your package and then subtract your weight. We highly recommend you accurately weigh all shipments you connect to us as your shipment weight, detemines the final billing amount.
Businesses, including SMEs, retailers, freight forwards and e-commerce sellers, rely on us to save them time and money on shipping. If you are a high volume shipper looking for deep discounts please write to us at and our customer support team will direct you in right direction.

Advanced FAQ

A personal shipment is generally sent from one individual to another. A typical commercial shipment is sent between two businesses, items that are either sent for testing or for commercial purposes. This requires additional customs and KYC documents. Get in touch with us at or to know more.
Yes we can! Some items, depending on their value or on the receiver of those goods, require additional documentation and go through a thorough customs process. When such a need arises, we will get in touch with you and ask you for all the required document. We will liase with customs authorities on your behalf to make sure your shipment is relased as soon as possible.
All international shipments are subject to an assessment of duty depending on the value of the goods and the country you are shipping to. All shipments are typicall held and released only once the duty amount has been paid to the appropriate custom authorities. To know more, please write to
This is because of the dimensional (volumetric) weight of your box. The volumetric weight of a shipment is a calculation that reflects the density of a package because cost of a shipment can be affected by the amount of space that it occupies rather than the actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to determine which is greater; the higher weight is used to calculate the shipment cost. For example, a pillow is light (less dense) but occupies more volume of space as opposed to a rock which is heavy but occupies less volume of space.
The calculation for dimensional weight for all international shipments is as follows:
  1. (Length*Width*Height)/5000 for packages measured in centimeters.
  2. (Length*Width*Height)/306 for packages measured in inches.
Courier companies have a list of pin codes that are not easily accessible and are difficult to serve. Delivering to such destinations require extra resources and added costs. These sets of pin codes are called remote area pin codes and the charge associated with making a delivery is called a remote area surcharge.
As the name suggests, undeliverable pin codes are a set of pin codes that a particular courier company cannot serve. If a particular pin code is not serviceable by the courier service of your choice we will get in touch with you and recommend a different courier company. If a particular pin code is not accessible by any of the courier companies on our platform we will return the shipment to your doorstep at no additional cost to you.
We try to make your life easy by providing you with a wide range of ready-made boxes but if you are keen on packaging your items we advise you to follow some basic guidelines:
  1. Make sure the box you choose is suitable for the contents you are trying to send.
  2. Use a corrugated box and whenever possible, use a new box. The more you use a box, the more it loses its original protective qualities and so a previously used box may not protect your shipment adequately.
  3. Use fillers like crumpled newspaper, bubble wrap and other cushioning material to protect your items. For items like rolled paper (banners, paintings etc.) use triangular tubes.
  4. If you think you have any large items that do not fit our boxes, give us a call– we’re always here to help and advise.
  5. To close a box securely apply tape evenly across flaps and seams to both the top and bottom of the outer box - Do not use masking tape, cellophane tape, duct tape, string, or paper over-wrap. Instead, use a strong tape that will not tear during the transit.
  6. If you think you’ve exceeded the maximum weight allowance of 30kgs, stand on a regular bathroom scale with your contents and subtract your weight to find out the weight of your items – you might look silly doing this but it is an effective way to weigh your package.
  7. And finally, make sure that you do not have any unecessary stickers or labels on your box.
You can insure your shipment through us with ease. We calculate how much this costs based on the value of your package. We recommend that you buy insurance for valuable shipments! Our insurance is comprehensive and packages are insured from pick up till delivery.
For all your claims requests, you need to send us an email to within one week from the date of scheduled delivery. You need to include relevant images for your claims in your email, if applicable.
For any refund related question you must email at with your shipment details. Refunds shall be made using the same payment mode as at the time of booking (Card/ Net Banking/ Cash etc)an order. Refunds will take seven (7) days to process.